Inside Sales Representative (German/English and Mandarin)

As an Inside Sales Representative, you are the main point of contact for our customers. Your primary goal is to ensure customer satisfaction while achieving commercial objectives.

• Manage your own customer portfolio and act as the first point of contact, actively identifying customer needs and providing appropriate solutions

• Seize every opportunity to increase sales through smart upselling, cross-selling, and promoting attractive offers

• Ensure a smooth customer journey from quotation to delivery with efficient order processing and careful credit management

• Deliver an excellent customer experience by proactively handling aftersales and resolving customer challenges quickly and professionally

• Gather and share valuable market insights from customer interactions to help yourself and the team capitalize on commercial opportunities and refine sales strategies

• Work closely with the field sales team to achieve sales results together

You have a commercial drive and are not afraid to pick up the phone. You enjoy closing deals but also value maintaining strong customer relationships, finding the right balance between the two on a daily basis.

• Available to work 32 to 40 hours per week

• Possess MBO+ (intermediate vocational) level of work and thinking

• Fluent in German and/or English, as well as Mandarin

• Have experience in a similar role

• Knowledgeable in MS Office

• Have previous experience with SAP or are able to quickly learn to use it

What we have to offer you

Working with us means being part of a growing, healthy international organization where communication lines are short and the atmosphere is open. In your role, you’ll have the opportunity to make a real impact with your ideas and expertise. There’s plenty of room to share your opinion and more importantly, we truly act on the input you provide. Together with a close-knit and dedicated team, you’ll work toward great results.

• A market-based salary aligned with your knowledge and experience

• A generous 29 vacation days. Starting from the age of 35, you’ll earn an extra day every 5 years. Haven’t been sick for a whole year? You’ll receive 3 additional vacation days

• A solid pension plan, with 60% of the contribution paid by us

• Room to grow: we encourage your professional development through training and career opportunities. You’ll also have unlimited access to the GoodHabitz online learning platform, so you can keep developing based on your own interests

• Health and vitality matter to us: enjoy discounted gym memberships and benefit from our bike plan

• The chance to work in a growing, healthy international organization with short communication lines

• And last but not least: 20% discount on all our products

Our organization and the team

Heuschen & Schrouff is the leading importer and distributor of authentic Asian food and non-food products in Europe. From Landgraaf (Netherlands), we represent over 65 top Asian brands, such as YumYum and Flying Goose, and have strong own brand concepts like Golden Turtle for Chefs. Additionally, we offer Private Label concepts. We do this with a team of more than 450 collegues, 45 trucks on the road, and a diverse customer base ranging from ethnic stores and wholesalers to retail, foodservice, and industry.

We are a healthy, growing company, driven by the increasing popularity of our products. This growth requires smart choices and more efficient processes and you can actively contribute to that. You won't find yourself in a world full of rules or bureaucratic structures with us. On the contrary: we value fresh ideas, initiative, and innovation. You will have all the space to think along and help build the future.

The Inside Sales Ethnic department is responsible for serving one of our largest customer groups: Asian supermarkets and wholesalers. They act as the central point of contact for these customers. Since the customers are spread across Europe and often have an Asian background, communication within the department takes place in many different languages.

We do not appreciate unsolicited acquisition in response to this vacancy. Unrequested profiles or offers will not be considered and do not entitle the sender to any compensation.